Shipping policy
Origin Provisions ships frozen meat products in temperature-controlled packaging to help ensure your order arrives safely and remains frozen during transit.
Where We Ship
We currently ship to addresses within the 48 contiguous United States. We cannot ship to Alaska, Hawaii, international destinations, PO Boxes, or APO addresses at this time.
Shipping Rates
- Orders under $139: $25 standard shipping
- Orders of $139 or more: Free shipping
Your available shipping method and final shipping rate will be displayed at checkout.
Order Cutoff and Shipping Schedule
Orders placed by 11:59 p.m. Eastern Time Sunday through Tuesday will ship that week. Orders placed after Tuesday will ship the following Monday.
Frozen orders ship Monday through Wednesday to help prevent packages from sitting in carrier facilities over the weekend. Holidays, severe weather, carrier disruptions, and other circumstances outside our control may require us to adjust a shipping date.
Delivery Timing
Most orders arrive within 2–3 business days after shipment, depending on the delivery location and carrier conditions.
Frozen Packaging
Our products are frozen at peak freshness and shipped in insulated packaging with dry ice. Our packaging is designed to keep products frozen for up to 48 hours.
Please retrieve your package promptly after delivery and place the products in your freezer or refrigerator as appropriate.
Order Tracking
You will receive tracking information when your order ships. Please use the carrier tracking link for the latest delivery estimate and status updates.
Delivery Guarantee
If your order arrives damaged, thawed beyond safe temperatures, or otherwise compromised because of shipping, contact us within 24 hours of delivery and include:
- Your order number
- Photos of the shipping package and affected products
- A description of the issue
After reviewing the information and photos provided, we may issue a refund for the affected product or products in accordance with our Return and Refund Policy.
The delivery guarantee does not cover problems caused by an incorrect or incomplete shipping address, missing delivery instructions, or failure to receive or retrieve the package promptly.
A carrier delay by itself does not qualify for a refund. If a carrier delay results in products arriving damaged or thawed beyond safe temperatures, please report the issue within 24 hours of delivery so it can be reviewed under our Return and Refund Policy.
Warm Weather and Carrier Delays
During periods of extreme heat or severe weather, we may add additional insulation or dry ice, adjust scheduled shipping days, or temporarily limit shipping to certain areas. These precautions help protect the safety and quality of your order.
Contact Us
For questions or assistance with a shipment, email us at contact@originprovisions.com. Please include your order number whenever possible so we can assist you promptly.